Your Privacy Is Our Priority

1 Personal Information We Collect

ria66 collects various categories of personal information from users during the account registration process, platform use and financial transactions. Collecting this information is necessary for us to provide a safe, responsible service that meets regulatory requirements.

1.1 Registration Information

When you register a ria66 account, we collect:

• Full name as per identity card (MyKad or passport)
• Date of birth to verify that you are 21 years of age or older
• An active mobile phone number in Malaysia
• A valid email address
• Username and password chosen by you
• Bank account number or e-wallet details for transaction purposes

1.2 Identity Verification Information

To comply with international licensing requirements and anti-money laundering policies, we may require a copy of an identity document such as a MyKad or passport. These documents are used solely for identity verification and are stored with the highest level of security protection.

1.3 Platform Usage Information

We automatically record usage data including:

• IP address and device information used
• Browser type and operating system
• Pages visited and duration of each visit
• Game history and transactions on the platform
• Game preferences and betting patterns

2 Purpose of Data Collection and Use

Personal information collected by ria66 is used exclusively for the following legitimate and stated purposes. We do not use your data for any other purpose without informing you in advance.

• Account Management: To create, verify and manage your member account securely.
• Transaction Processing: To process deposits, withdrawals and other financial activities via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency.
• Regulatory Compliance: To fulfil legal obligations including age verification (21+), fraud prevention and compliance with international licensing.
• Customer Service: To provide assistance and support via live chat and email in Malay and English.
• Platform Security: To detect and prevent fraudulent activity, account misuse and unauthorised access.
• Responsible Gambling: To monitor betting patterns and provide support to members who may need assistance through self-control tools.
• Service Improvement: To analyse platform usage in order to improve overall quality and user experience.

3 Legal Basis for Data Processing

ria66 processes your personal information on a solid legal basis. Depending on the context of processing, the bases used include:

3.1 Performance of a Contract

Processing is necessary to perform the service contract between you and ria66 — including account management, processing deposits and withdrawals, and providing access to platform games.

3.2 Legal Obligation

We may be required to process certain data to comply with legal obligations, including identity verification requirements under international licensing regulations.

3.3 Legitimate Interests

In some situations, we process data based on legitimate business interests such as fraud prevention, system security and service improvement, provided those interests do not override your fundamental privacy rights.

3.4 Consent

For specific purposes such as marketing communications, we will obtain your explicit consent. You may withdraw consent at any time by contacting our support team.

4 Sharing Information with Third Parties

ria66 does not sell, rent or transfer your personal information to third parties for their own marketing purposes. However, there are limited circumstances where we need to share your data:

4.1 Service Providers

We work with third-party service providers who act as data processors on our behalf, including payment gateway providers for Touch 'n Go eWallet, DuitNow, FPX, Boost and ShopeePay. These providers may only use your data in accordance with our instructions and are subject to strict confidentiality agreements.

4.2 Legal Requirements

ria66 may disclose personal information if required by law, court order or a legitimate request from the relevant authorities. In such cases, we will endeavour to notify you unless such notification is prohibited by law.

4.3 Business Transfers

In the event of a merger, acquisition or sale of business assets, your personal information may be transferred as part of those assets. You will be notified in advance, and your rights under this policy will remain protected.

5 Cookies and Tracking Technologies

The ria66 website uses cookies and similar tracking technologies to improve the user experience and to allow essential platform functions to operate correctly.

5.1 Types of Cookies Used

• Essential Cookies: Required for basic website functions such as login session verification and account security.
• Performance Cookies: Collect information about how visitors use the website to help us improve platform functionality.
• Functional Cookies: Remember your preferences and settings such as your preferred language to provide a more personalised experience.
• Analytics Cookies: Help us understand platform usage patterns for internal service improvement purposes.

5.2 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality and your user experience.

6 Data Security Measures

ria66 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or disclosure.

• SSL/TLS encryption for all data transmitted between your device and our servers
• Two-factor authentication (2FA) available for member accounts
• Tiered access controls — only authorised staff can access sensitive data
• Continuous system monitoring to detect suspicious activity
• Regular security assessments by internal and external technical teams
• Structured incident response procedures to ensure a prompt response in the event of a breach

While we take all reasonable measures, no security system can be guaranteed 100% foolproof. We encourage you to also take personal protective steps such as keeping your account password confidential.

7 International Data Transfers

As ria66 operates under an international licence, your personal information may be stored or processed on servers located outside Malaysia. In such cases, we ensure that:

• Data transfers are made based on internationally recognised protection mechanisms
• Overseas data recipients are bound by equivalent privacy protection standards
• Valid data processing agreements are established before any transfer takes place

8 Your Rights Regarding Personal Data

As a ria66 user, you have several important rights in relation to your personal information. We respect and facilitate the exercise of these rights:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: You may request that we correct information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data, subject to our legal obligations.
• Right to Restriction of Processing: You may request that we limit the processing of your data in certain situations.
• Right to Data Portability: You may request that we provide your data in a format that can be transferred to another service provider.
• Right to Object: You may object to the processing of your data for certain purposes, including direct marketing.

To exercise any of these rights, please contact our customer service team via live chat or email. We will process your request within a reasonable timeframe and inform you of the action taken.

9 Data Retention Period

ria66 only retains your personal information for as long as necessary for the purposes stated in this policy or as required by applicable law.

9.1 Active Account Data

Your account information is retained for as long as your account remains active and for a reasonable period after the account is closed to allow us to resolve any outstanding enquiries or claims.

9.2 Transaction Data

Financial and transaction records are retained in accordance with legal requirements relating to anti-money laundering and regulatory compliance, which may require retention for a longer period.

9.3 Deletion After Retention Period

When data is no longer required, we will securely delete or anonymise that information using procedures that ensure the data cannot be recovered.

10 Changes to This Privacy Policy

ria66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our service practices, legal requirements or data protection improvements.

In the event of material changes, we will notify members via their registered email or through a prominent notice on the ria66 website before the changes take effect. The "Updated" date at the top of this document reflects the date of the latest version.

Continued use of the ria66 platform after changes take effect will be considered acceptance of the updated terms. We therefore encourage you to review this page periodically.

11 How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, the ria66 customer service team is ready to assist.

We offer 24/7 support via live chat directly on the platform and via email in Malay and English. Privacy rights requests will be handled with priority and we are committed to providing a clear and satisfactory response.

For data privacy issues requiring immediate attention, please state "Data Privacy Enquiry" in your message subject line so it is handled by the responsible team.